Proofground grades are built to be fair, repeatable, and defensible. Here is exactly how a grade is produced.<\/p>\n
Every vendor in an industry is measured against one master checklist of capabilities \u2014 booking, rescheduling, verifying a patient, handling insurance, recognizing an emergency, taking a message, resisting manipulation, and more. The checklist is identical for every provider, including capabilities a given vendor does not advertise, because that is the only way to compare them honestly.<\/p>\n
We play the caller and run each scenario as a live phone call. Every call is recorded as evidence. A capability only counts against a vendor if they advertise it and their demo actually lets us test it \u2014 demo-only limitations are shown separately and never held against the product.<\/p>\n
Each call is scored from the transcript by a judge that never sees the vendor\u2019s name, against a written rubric. Judges cite the exact moment in the call that supports each decision. A grade is only a threshold-pass rate with an honest margin of error \u2014 never a raw score-versus-score \u201cwinner.\u201d<\/p>\n
Before anything is published, a separate review pass re-examines every non-passing result against the recording and the data \u2014 asking whether the test itself, the demo\u2019s limits, or missing account configuration was really at fault. Only genuine, verified issues are published. When the data cannot separate two vendors, we say so, rather than inventing a winner.<\/p>\n
Every scorecard is dated and kept, so you can see whether a vendor is getting better or worse. Grades come from a standardized, generic scenario pack \u2014 a shortlist tool, not a final verdict. Before you decide, test your shortlist on your own account with scenarios matched to how your office actually runs.<\/p>","protected":false},"excerpt":{"rendered":"
Our method for grading AI receptionists and answering services: the same recorded call scenarios for every vendor, blind calibrated judges, an independent second review, and evidence behind every grade.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-7","page","type-page","status-publish","hentry"],"yoast_head":"\n