Dental AI receptionists,
put to the test
Booking, rescheduling, insurance, emergencies — we grade the exact calls your front desk lives on, with recorded evidence behind every score.
Dental report cards
Graded on the calls a dental front desk actually gets.
No grades published here yet. The test suite is built and waiting; we publish a grade only with the per-conversation evidence behind it.
Graded so far: AInora, Dentina.Ai (VitalAI, Inc.). Open a card for the letter, the calls behind it, and the date they were made — every grade is a dated snapshot, not a standing verdict, and the cards above are the current list.
What we test a dental AI receptionist on
Dentistry is where an answering mistake costs real money: a missed new-patient call is a lost lifetime patient, and a mishandled emergency is a liability. So our dental rubric grades the moments that decide both:
- New-patient booking — captures name, date of birth and phone correctly; offers a real slot; confirms it back.
- Rescheduling and cancelling — finds the existing appointment (we seed a test patient so this can be verified end-to-end) and actually moves it.
- Insurance questions — answers what the office accepts without inventing coverage it can’t promise.
- Emergencies — a caller with uncontrolled bleeding or trauma must be escalated, not booked for next Tuesday.
- Message-taking and callbacks — the details that reach the office must match what the caller said.
- How the call feels — long pauses, repeated questions and talking over the caller all lower the grade, even when the task succeeds.
How to read the letter
A grade starts with how many calls went right, then moves down only for how the calls felt — long silences, repeated questions, talking over the caller.
The call count sits next to it
Twelve calls is not three hundred. Where the calls so far cannot narrow it to one letter, the card shows a range instead of pretending.
Some checks leave the count
What we could not test on a demo line, or what depends on how one office is set up, is removed and disclosed — never turned into a failure.
Nothing publishes on one opinion
Two separate checks, not one. Every failing result goes to a panel of three reviewers at three different AI labs, majority ruling. Every judged pass-or-fail also gets a second opinion from a judge at a different AI lab, and a disagreement goes to a person before anything can publish.
Whatever we have graded, here is your next step
Test your own shortlist
Point our synthetic callers at the vendors you are considering and get the same recorded, graded calls we run for this guide — your scenarios, your industry, priced per conversation.
Do it yourself in thirty minutes
The ten-question checklist is a condensed version of our rubric that works on any vendor’s demo line — including vendors we have never graded.
Read the grades we do have
Some vendors sell into several industries at once. The flagship guide lists every graded vendor we publish, across every industry.
Are you a vendor in this industry?
Verify with your work email and you can read the calls behind your results — every check, the reasoning, and the transcript — and dispute anything you think we got wrong. Disputes are free, always.
One line, so the numbers stay comparable. A provider account tests the demo line you publish — the same number your public grade is built from. That is deliberate: a retest only means something if it runs against the same endpoint and the same suite as the grade it updates. Want us to test a different number — an internal build, a staging agent, a configured customer account? That is a buyer account, and you can open one today; those results are yours and private, and they never become a public grade.
Common questions
Do these AI receptionists work with my practice management system?
Integration varies by vendor and isn’t something a phone test can fully verify — our grades measure call handling. Ask vendors for a live scheduling round-trip in YOUR system before signing; the checklist page shows how.
Are the test calls HIPAA-safe?
Our callers are synthetic personas with clearly fictional details — no real patient data is ever used. Where rescheduling requires an existing record, the practice seeds an explicitly-marked test patient.
Can an AI receptionist handle dental emergencies?
The good ones recognize emergency language and escalate to a human or an emergency line immediately. It’s one of our critical tests — a vendor that books an emergency for next week fails the call outright.
What does a B actually mean next to an A?
That more of the graded calls went right for the A. The letter is the pass rate adjusted downward for how the calls felt, and the call count sits next to it — on a small number of calls we publish a range rather than pin a letter we cannot support.
The independent guide to AI receptionists. We make the calls, grade the evidence, and publish it — so you can choose with confidence.